Questions?

Customer care is our top priority! If you have any questions please contact us and we will do our utmost to answer them.

These are a few bits of information you may find helpful:

Our play centre's rules

We request that everybody follows our play centre’s rules.

Totcity is a stay and play facility. We do not accept the responsibility for the supervision of  your child/children while in the play centre.

We have a small area for pushchairs.  However, keep your valuables with you as we cannot be held responsible for any loss or damage. We have a shelf for handbags, so please do not leave them on the floor  where kids can access them.

Our staff wear dedicated indoor shoes.  We ask that all visitors, children and adults,  remove their shoes. We do have socks available for purchase if you forgot yours.

Infection control: please can children who have been ill within the last 48 hrs not visit the play centre.

Play time lasts a total of 90 minutes per session. If you join mid-session please be aware that you will need to depart when the session ends as we start cleaning and resetting the centre then.

Totcity cannot be held liable for any loss or damage to your personal belongings during your visit.

Tickets are non-refundable. 24 hours notice is required for session transfers.

Please report any accident or injury immediately to  a staff member.

Totcity’s property is precious so please leave it with us.

Please help look after our resources. Please do not allow your children to do anything with the toys that you would not allow at home.

What are the opening times?

 

We are open *seven days a week and run 90 minute sessions daily, as follows:

Week days

  •     09.30-11:00
  •     11.30-13:00
  •     13.15-14.45
  •     *15.30-17.00 (by arrangement only for 6 or more kids or a party)

Saturday

  •     09.30-11:00
  •     11.30-13.00
  •     13.30-15.00
  •     *15.30-17.00  (by arrangement only for 6 or more kids or a party)

*Sunday  (by arrangement only for 6 or more kids or a party)

  •     10:00-11:30
  •     12.00-13.30
  •     14.00-15.30

*only if pre-booked

Once sessions are full, or if there is a private function, the session will no longer be bookable.
We recommend you book online to avoid disappointment, but you do still have the option to pay on the door if places are available.

Where are you located?

We are located just off the A303 in Andover town centre.

Our address is:
Unit 13
The Chantry Shopping Centre,
Chantry Street,
Andover
Hampshire SP10 1LS
Phone: 07881 941 135
Email: enquiries@totcity.co.uk

We are easily accessible by bus and train. There are also several car parks within a short walking distance of Totcity.

Do you do parties?

You can book the play centre for sole use for parties. Please contact us directly to discuss your requirements.

Large group bookings can be made for a maximum of 60 people (adults & children).

What if I arrive late for my booked session?

In the unfortunate event that you turn up mid session you are still able to join in the fun until the end of that session.  We have allocated 30 min between sessions for staff to reset the play centre ready for the next session.

Is there an age restriction for children?

Totcity is open to anyone who loves dressing up and role play. However, the experience is aimed at toddlers through to children aged five.

Do you have facilities for babies?

Of course! We have a small soft area with sensory toys for very young children. We also provide high chairs and have baby change facilities onsite.

Why do you charge for extra adults?

We charge for an extra adult due to the limited numbers allowed in the play centre at any one time.

Is there space for pushchairs?

There is a small area to park a pushchair inside the play centre.

Do you have disabled access?

We have wheelchair access, and disabled facilities are available in The Chantry Centre. Please contact us for further details.

Do you serve food?

Light refreshments are available to purchase in our on-site cafe.

What is your cancellation policy?

We do not refund tickets, but offer a transfer that can be rebooked within six months of cancellation. Please let us know at least 24 hours in advance of your booked session so that we can to do a transfer to new date.

Do I need to prebook?

You do not have to pre-book online, however we recommend that you do.  We have to limit the number of people in the play centre for health and safety reasons.

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