Who Are We
We are TotCity and can be contacted on any of our contact details located on the below contact details:
- Phone: 01264 358137
- Email: info@totcity.co.uk
Why Do We Collect Your Personal Data
We collect and use your personal information in order for us to manage your enquiry and provide you with information about our products/services that you have enquired about.
Who We Share Your Data With
We do not share any of your data with any third parties. If we do require the need to share your data with a third party you will be informed before and we will require approval from you. We will not share your personal information with organisations based outside Europe.
What Happens If I Do Not Provide My Personal Data
We need your personal information/data in order to provide you with information about our products/services. If we do not collect your personal information we will not be able to provide our services to you.
How We Protect Your Data
Your data is securely encrypted by SSL and password and securely held on a server. Our website server is protected and daily scanned for malware and viruses. We do not store any credit/debit card details. This website is fully SSL Encrypted meaning all your data is securely encrypted when entering, accessing and storing. All data and traffic on this site is handled via HTTPS.
What Rights You Have Over Your Data
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How Long Will We Store Your Data
We will store your personal information for up to one month if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you do become a customer/client of ours, we will store your data for up to one year from the date of the latest purchase of our services. If you do choose to opt into our marketing, we will continue to contact you via email until you opt out. All of our emails contain an unsubscribe link.
Where Is My Data Held
All website entered data is stored and managed on our UK (London) based servers. We also use secure (password protected) internal systems for managing our customers, sales and invoicing.
How Do We Collect Your Personal Data
We collect personal data by the following means:
Enquiry Forms
Data captured through our contact forms will be used to contact you in order to respond to your enquiry. A backup of your data will also be stored in the database of our website but will be automatically deleted after 30 days. Only authorised individuals will be able to access your data, and it will not be disclosed to third parties. If you would like your data to be removed in advance of 30 days, please contact us.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Google Analytics
Google Analytics is a web analysis service provided by Google Inc. (“Google”). We use this service on our website to collect standard internet log information and details of visitor behaviour patterns. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This information is only processed in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our website. Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Website Cookies
Cookies are small data files that are placed on your computer as you browse our website. Most websites do this too.
They improve things by:
- remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
- remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
- measuring how you use the website so we can make sure it meets your needs
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. To learn more about cookies and how to manage them, visit
AboutCookies.org.
This table shows the Cookies we use on the site, and their purpose:
| Name of Provider |
Name of Cookie |
Purpose |
| Cloudflare |
__cfduid |
This cookie is associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. |
| Google Analytics |
_ga
_gat
_gid |
These cookies are associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
What Are Your Rights In Relation To Your Personal Information
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to withdraw consent
You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.
How Can I Exercise My Right In Relation To My Personal Information
You can exercise all of your rights by contacting us on any of the above contact details.
How Do I Lodge A Complaint About The Use Of My Personal Data
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link
https://ico.org.uk/concerns or calling the ICO on 0303 123 1113.
Other Information
If you have any questions or concerns about this, please contact us using the details at the top of this page or via our contact page on our website.
This policy was created 20/05/2018 and was last updated 2/07/2022. We reserve the right to update this at will without informing you.
